Support
Calm support. Clear expectations.
Phase 1 status
In Phase 1, support is intentionally simple and manual. There is no in-app messaging, no ticketing system, and no notifications by default.
If something breaks, treat it like a software bug: copy the error text and the page URL.
Self-serve
• Read: Why this works
What to include when reporting an issue
• What you expected to happen
• What happened instead
• The page URL
• The exact error text (if any)
• Your browser + device
Contact
Add a support email address or contact method here before Phase 3.
Email system disabled in Phase 1
Principle
Support should reduce anxiety, not create more steps. If the product is confusing, that’s on the product — not on you.